Once you have downloaded the zip file, you should unzip the contents of the file and then use either the "setup.exe" or "Shoretel Account Viewer.msi" to install the software.

When the installation has completed, you will find a shortcut on your desktop and also in the programs menu. Run the program and you will be greeted with the MySQL Connection form like the one below:

Shoretel Account Viewer MySQL Connection Form

You should enter all the required details and click the Submit button. This will then take you onto the Extension Entry Form like this:

Enter the users extension number that you want to get the data for and simply click on the Get Data button. This will then go to the database and return the information as stated like below:

MSI Installation Instructions

If you want to run the MSI installer as silent, then you can use the following command:

msiexec.exe /i "Shoretel Account Viewer.msi" /q /norestart

  • msiexec.exe - this starts the MSI installer engine
  • /i - this tells the msiexec.exe to run an install
  • "Shoretel Account Viewer.msi" - filename of the MSI installer
  • /q - tells the msiexec.exe to run as silent
  • /norestart - tells the msiexec.exe to not allow an automatic restart after installation completion